Just when you think you live in a relatively normal place, along comes something to remind you that it can happen anywhere. I discussed on Firehouse Zen that just when you think you have it all mastered, at any given moment, along can come the call that is the defining moment for you or your career (or your department's image). Do you want to be the one who leads your crew into the local newspaper saying "this team exemplifies the pinnacle of what we expect from our public servants" or "well, what did you expect from public servants"? Be good at what you do all of the time, not just when you feel like it. That's what defines "professionalism".